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blessedgram24 Offline
#1 Posted : Monday, October 11, 2010 11:36:09 AM(UTC)
blessedgram24

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I have been having a few problems with my E, sometimes doesn't want to
turn on.
How do you do a reset on it?
Thank you for your help!
Hugs, Dawn
gcmcevoy Offline
#2 Posted : Monday, October 11, 2010 4:10:41 PM(UTC)
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I think there is a post on the general chat forum that tells how to do this.Try and a search for it. It is on the old MB too , so if you can't find it here you can go back and look it up there.
AuntieKLE Offline
#3 Posted : Tuesday, October 12, 2010 2:09:17 PM(UTC)
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TECH SUPPORT NOOK - Reset Process
If your machine freezes, experiences power problems, cutting issues, or anything out of the realm of normal Cricut behavior, this reset procedure is a good place to start the troubleshooting process. Nine times out of ten, this will resolve the issue:

- First, turn your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

- Then you will want to grasp the green/gold cylinder blade ****embly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

- This next step will sound a bit odd, but many times it can fix your little "bug". You're going to roll all your dials all the way up and all the way down three times--three times for each dial.

- Then you are going to hit the "Cut" button and turn the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, turn it on, and try a practice cut.

If this does not solve your problem, give us a call toll free at 1-877-727-4288 7am to 6pm MST Mon-Fri (make sure you are by your machine) and someone here will walk you through some troubleshooting tips and determine if a replacement machine is needed.

HTH
LindaStarks Offline
#4 Posted : Thursday, October 14, 2010 5:19:20 AM(UTC)
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After this do you need to re-update or whatever to
get the DS &/or Gypsy to work with the E again?
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