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LindaBelchuk Offline
#1 Posted : Sunday, February 02, 2014 7:31:33 AM(UTC)

Rank: Advanced Member

Groups: Registered
Joined: 5/27/2008(UTC)
Posts: 325
Location: Ontario

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Hi everyone..I just thought I'd tell that I had a happy outcome with Cricut support. I have a Cricut Expression (the pink one) that I ordered from Cricut.com and when I got it, the first little while,it cut perfectly, then it started to act up .. so I couldn't be bothered and put it away for a while and used my Cricut Create...so then on Jan.27, I said I'm going to call them...I called Cricut Support, talked with a very nice lady named Stacy, she got my problem fixed, over the phone and sent me a new blade housing, which I received on Jan. 31, and I'm in Canada. The problem was, if you put the machine on regular cut, it wouldn't cut the paper, and if I put it on Multi cut, the 2nd cut would be off ..very frustrating...and it was the blade housing...the machine works great now, and it didn't cost anything ... I recommend calling customer support for any problems you are having...it does take a while for a person to answer, but it's a toll free number .. good luck with any problems, anyone is having

Hi ladies...I just wanted you to know that I actually did have to pay for this. I got the new blade houuing, put it in my machine and my expression works great. We left for vacation and just got back and going through my mail there was a bill there for $16.00 for Fedex that I had to pay. The girl I talked with over the phone never once mentioned that I had to pay, my machine was still under warranty. So, I guess nothing is free.

Edited by user Sunday, March 02, 2014 7:21:27 AM(UTC)  | Reason: Not specified

 2 users thanked LindaBelchuk for this useful post.
Eleanor on 2/2/2014(UTC), cecieliais9fd2ef61 on 2/2/2014(UTC)
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