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wagn_tailsa327f6c4 Offline
#1 Posted : Thursday, December 27, 2012 8:14:27 PM(UTC)
wagn_tailsa327f6c4

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Confused I am new to the cricut world and everything seems to work perfectly except i cant seem to get the cutting mat to load it keeps getting caught on the rollers and making a loud noise can anyone help of is there something wrong with the machine. thanks any help would be great
Narelle Offline
#2 Posted : Thursday, December 27, 2012 8:46:43 PM(UTC)
Narelle

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Originally Posted by: wagn_tailsa327f6c4 Go to Quoted Post
Confused I am new to the cricut world and everything seems to work perfectly except i cant seem to get the cutting mat to load it keeps getting caught on the rollers and making a loud noise can anyone help of is there something wrong with the machine. thanks any help would be great


Are you putting it under the two mat guides in front of the rollers first? I'd suggest giving customer service a call if you continue to have problems.

Edited by user Friday, December 28, 2012 4:58:22 AM(UTC)  | Reason: Not specified

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