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serpico3878c92b6d Offline
#1 Posted : Saturday, December 01, 2012 9:28:26 PM(UTC)
serpico3878c92b6d

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I have been having this same problem since I first installed CCR. All the functions work great, I love that I can use several cartridges to design and print, but when it comes to printing the project if you need to cut more than 2 different mats the CCR stops working. I have to QUIT and re-launch my CCR Angry What is this all about. I have contacted support 5 times through e-mail and have never gotten a response Mad Mad Mad Mad Mad ! My software on my E2 is up to date as is my CCR... any advice or help welcomed!
Carolyn Offline
#2 Posted : Saturday, December 01, 2012 10:03:04 PM(UTC)
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I feel your pain! I tried doing my first project in CCR last week. It ended up being about a dozen layers. Each layer had from 1 to 3 cartridges. Some of the layers only needed to be cut once, but some of them needed to be cut up to 16 times. The most I was able to cut without closing CCR and logging back in was 3, and that didn't happen very often. So I just plugged along and finally got it done.

That being said, I would like to know the solution too! And my machine is up-to-date, so that is not the problem.

Carolyn in nebraska
Dragonfly50 Offline
#3 Posted : Sunday, December 02, 2012 11:56:24 AM(UTC)
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Have you tried calling the customer support number?


I don't have an E2 so can't help. Sorry.
I just cut my layers one at a time. (didn't know you could cut them any other way)
I don't have my cartridges linked and use my E.

Let us know what they say because if there are two of you with the same issue there has to be a lot more that would benefit from the answer now or in the future.

D-
Carolyn Offline
#4 Posted : Sunday, December 02, 2012 1:56:39 PM(UTC)
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I was used to using my Gypsy, where I could cut a mat layer, then when it was finished cutting and I unloaded and reloaded the mat, I could cut it again or go to another layer of the project and cut that one, and on and on. When I tried to cut in CCR, after one mat was finished cutting, I had to close out and log back in to cut the next mat, whether it was a repeat of the first cut or a new layer.

carolyn in nebraska
scrapalette Offline
#5 Posted : Sunday, December 02, 2012 2:25:03 PM(UTC)
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I'd definitely call CS. A while ago CCR was updated and the Cut screen totally changed where you select the layer to cut, select multi-cut if desired, load the mat, cut, unload the mat, select another layer to cut, load the mat and cut again and again.

It works beautifully with my E which is the model still connected to my computer because the E will also work with DS and the E2 won't.
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