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JanMiller3 Offline
#1 Posted : Thursday, March 03, 2011 8:35:39 PM(UTC)
JanMiller3

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When I click on the icon the mat sizes come up. I click on 12x12 and it goes back to the three icon "welcome" screen. I didn't have any trouble linking cartridges and I updated software through Cricket sync. Thanks so much for any help!!
gcmcevoy Offline
#2 Posted : Friday, March 04, 2011 3:19:20 AM(UTC)
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Since it is a new gypsy make sure your build is up to date. When you get the start up screen click on the wrench and look in the bottom left corner your build numbers should be 206:212 or higher206:214. If they ate not you have to finish updating ,sometimes when the machines are new you need to update more than once depending on the original build of the machine. If that doesn't help go over to the gypsy tech forum and check there, Mercy (she's aBug Guide)has a thread called tips for calling PC I think? In that thread there are posted trouble shooting suggestion for you to try before you call PC. Hth. Once the G is up and working you will not know how you ever did without it.
Doxieluv01 Offline
#3 Posted : Friday, March 04, 2011 3:23:30 PM(UTC)
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you have to run the troubleshooter http://community.provocr...LLING-PC.aspx#post392395

section 4 "reinstalling the gypsy application" you might have to relink your carts or reformat your gypsy
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