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JenniferPierce7 Offline
#1 Posted : Wednesday, November 10, 2010 7:26:29 PM(UTC)
JenniferPierce7

Rank: Member

Groups: Registered
Joined: 11/10/2010(UTC)
Posts: 16

Was thanked: 1 time(s) in 1 post(s)
Hi everyone!

My Cricut Expressions was purchased in January of this year, but has not been used in 3 months. When I tried to turn it on, nothing happens. It will not power on. We PCSed to Korea 3 months ago and I was very careful in transporting it. I carried it in my carry on luggage. We also live in American type housing with American voltage, so it has nothing to do with the power. My adaptor is on as there is a green light, but the machine will not turn on.

I have read that the customner service is great and that they will send you a refurbished machine. I have tried to email them but have not heard anything in 3 days. It is very hard for to call as when we are awake you all are sleeping (especially with daylight savings). I rely on email.

This is the following email I sent, in case this forum is monitored by Cricut empployees:

---------- Forwarded message ----------
From: Jennifer Pierce <jenniferreneepierce@gmail.com>
Date: Mon, Nov 8, 2010 at 5:07 PM
Subject: Please help! My Cricut Expressions Machine will not turn on
To: support@cricut.com


Dear Sir or Madam,

I regret to express to you that I am having problems turning on my
Cricut Expressions machine. My husband purchased this machine for me
in January of this year and lets just say, I FELL IN LOVE WITH THIS
PRODUCT! It opened a world of creativity for me and lets just say I
lost many nights of sleep creating things with my Cricut. It has
worked beautifully for me, however, my husband is a captain in the
Infantry and we PCS-ed to South Korea 4 months ago. I was very careful
to take care of this machine. I refused to have movers pack it for me
to be shipped overseas. I hand carried it on my carry on roller
suitcase for the duration of the plane ride.

We also live in on base housing, which utilizes traditional American
voltage (as does all the Army offices and buildings on post so that
they can use their military equipment, computers, printers, etc.) so I
do not think it has anything to do with moving it or with the outlets.
My adapter green light is on, but the cricut itself does not power on.
I have not used the Cricut for about a total of 4 months. So, I
assumed maybe because it hasn't been used for a while?

I am really looking forward to any trouble shooting tips you might
have. I am emailing because it is very difficult to call because of
the horrible time zone difference. I have read that several other
people are having similar problems, only a few months after purchase,
at times. However, they were very happy with the solution that
customer service provided. I am very confident in this product and
will continue to purchase ProvoCraft products because I understand
that some machines may have small problems.

I still have my warranty if you all require a scanned image, I can
provide that for you if need be. If you see fit that I should receive
a new or refurbished expressions, you should not have to pay any
difference in cost for shipping if you are sending USPS as we have an
APO military address. If you cannot accommodate such a thing, I would
be more than willing to absorb the extra costs in shipping for any
other shipping provider that you may use.

Our APO address is

CPT and Mrs Zachary Pierce
HHC, 1-72 AR
Unit#15077
Box # T245
APO, AP 96224

We have the most luck with USPS, where as when vendors send via UPS,
the packages tend to come back to them.

We have a FedEx office on post. If you would like to send anything via
FedEx, I can locate their exact address for you.

Thank you for your time and I really hope that I can receive some
help. Please please please help...I need to start crafting again.

___________________________________________________________

Thanks for any help you all can offer. The machine is so important to me and basically the only thing that can keep me sane right now.

Bored
RedMonkeyScrapper Offline
#2 Posted : Wednesday, November 10, 2010 10:52:39 PM(UTC)
RedMonkeyScrapper

Rank: Advanced Member

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Posts: 34
Location: Lees Summit, MO

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Have you tried posting this on the Facebook page? I think they monitor that more closely. Hope you get it fixed! :)JessicaBigGrin
JenniferPierce7 Offline
#3 Posted : Thursday, November 11, 2010 4:06:31 AM(UTC)
JenniferPierce7

Rank: Member

Groups: Registered
Joined: 11/10/2010(UTC)
Posts: 16

Was thanked: 1 time(s) in 1 post(s)
thank you!! Can you do me and favor and post the exact link? ! want to make sure I get the right fanpage. The one I saw looks like it has about 4,000 fans and I had to do a friend request for it? Is this the right one? Thank you so much!!
Narelle Offline
#4 Posted : Thursday, November 11, 2010 5:29:17 AM(UTC)
Narelle

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Circle Member, Registered
Joined: 9/26/2006(UTC)
Posts: 10,672
Australia
Location: Brisbane, Australia

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Here's the Cricut Facebook page: http://www.facebook.com/?ref=home#!/OfficialCricut

The other thing I would suggest is to send AdminBecky a PM to see if she can have someone help you out.
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