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lulubell.c58c928fd Offline
#1 Posted : Sunday, May 26, 2013 6:20:27 AM(UTC)
lulubell.c58c928fd

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Hi Im new to cricut and have been trying to buy single images..I have been on phone to customer suport, they say there looking into it...

But im now wondering if they accept Visa debit card as thats the sort of card i have...Im in the uk has anyone else had this problem..Not a happy bunny if this is the case
Is anyone else in uk having this problemCrying

Edited by user Sunday, May 26, 2013 10:27:48 AM(UTC)  | Reason: to make query more clearer

Narelle Offline
#2 Posted : Monday, May 27, 2013 3:25:07 AM(UTC)
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I'm not sure you can use a debit card at Cricut.com.

Even if that's not the problem, not all the digital images are currently available at the UK Cricut.com site.
CricutGena Offline
#3 Posted : Monday, May 27, 2013 7:14:44 PM(UTC)
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Originally Posted by: lulubell.c58c928fd Go to Quoted Post
Hi Im new to cricut and have been trying to buy single images..I have been on phone to customer suport, they say there looking into it...

But im now wondering if they accept Visa debit card as thats the sort of card i have...Im in the uk has anyone else had this problem..Not a happy bunny if this is the case
Is anyone else in uk having this problemCrying


Hello! If you are using a Debit card you will have to select the debit option. If you need a little assistance we can help you through customer service.

-Cricut Gena
lulubell.c58c928fd Offline
#4 Posted : Wednesday, May 29, 2013 6:11:52 AM(UTC)
lulubell.c58c928fd

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Yes i did select debit card.....I have a visa debit card, the only ption in drop down bit on page you put card details is either electron or meastro...I have a visa debit...And have been told by customer services via email..That you do not accept debit cards..

Now im confused Confused
MsGrace Offline
#5 Posted : Thursday, May 30, 2013 8:41:22 AM(UTC)
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I'm having the same issue and was told by cs to enter the details as a visa credit card - which didn't work, so while I don't have any answers, you aren't on your own. Sad
MaryStillman Offline
#6 Posted : Thursday, May 30, 2013 4:36:47 PM(UTC)
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Some visa debit cards require that you register the card before you can make internet purchases. If you look at the back of the card, it should have a website listed that you can go to for registering your card.

I'm from the states and have used a visa debit card here, but only after I registered it on the visa website.

HTH

Mary
lulubell.c58c928fd Offline
#7 Posted : Friday, May 31, 2013 10:48:54 AM(UTC)
lulubell.c58c928fd

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Hi

Have looked at my card there is no address on back...Plus ive used my visa debit card many times on internet to buy....This is the ONLY site ive not been able to use it...Mad
amy.mcintosh_x74b915e4 Offline
#8 Posted : Monday, September 30, 2013 3:11:17 AM(UTC)
amy.mcintosh_x74b915e4

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I've just purchased a Cricut Mini and I am having the same problem using my Visa debit card. Trying to call the customer service helpline and they are only open in the UK from 2pm - 1am! If I can't use my Visa debit card to purchase digital images then the Cricut will be going straight back to the shop for a refund. Don't bring products out in the UK if you can't support your UK customers Mad
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