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Sherri Kay Offline
#1 Posted : Friday, August 30, 2013 7:02:30 PM(UTC)
Sherri Kay

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Has anyone else who recently got the Sophie cartridge had any problems with it? I just received my replacement today, and this one doesn't work either. Monica emailed me back and is checking into it but I just can't believe they aren't working correctly. I have the E2 and when I touch on an image to be put on the mat, the mat is blank and then the screen goes back to the beginning like when you first turn it on. I know it's not my E2, because I have tried 5 other cartridges just to make sure and they all work fine.

If you just recently got this cartridge, I would strongly recommend you try it out if you haven't already just to make sure it works okay.

I've wanted this cartridge for so long and now that I have the option to have it, it doesn't work! I'm a lot bummed out right now and I hope they can send me a working cartridge!!

Edited by user Friday, August 30, 2013 7:03:01 PM(UTC)  | Reason: Not specified

ditskid Offline
#2 Posted : Friday, August 30, 2013 8:14:17 PM(UTC)
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Can I ask where you purchased your Sophie cartridge?
Thank you!
Jan
rhondah* Offline
#3 Posted : Friday, August 30, 2013 10:12:24 PM(UTC)
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Thanks for the heads up.
Narelle Offline
#4 Posted : Saturday, August 31, 2013 12:42:43 AM(UTC)
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What size do you have the default size set at? I get a blank/dark grey screen if I place an image on the mat that is too big.

(I just tested my Sophie and it works fine so long as I don't make the image bigger than what will fit on the mat.)
Godot's Girl Offline
#5 Posted : Saturday, August 31, 2013 2:19:48 AM(UTC)
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The same thing happened with my Sophie cartridge I ordered about a month ago from Rewards. I posted about it. I would place an image on the mat, and it would disappear, and I could not cut anything if I managed to keep an image on the mat. I called PC, and they sent me a new cartridge, and it worked fine. Hope they can help you. GG
Sherri Kay Offline
#6 Posted : Saturday, August 31, 2013 3:25:38 AM(UTC)
Sherri Kay

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Originally Posted by: ditskid Go to Quoted Post
Can I ask where you purchased your Sophie cartridge?
Thank you!
Jan


I got it through rewards.
Sherri Kay Offline
#7 Posted : Saturday, August 31, 2013 3:26:43 AM(UTC)
Sherri Kay

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Originally Posted by: Narelle Go to Quoted Post
What size do you have the default size set at? I get a blank/dark grey screen if I place an image on the mat that is too big.

(I just tested my Sophie and it works fine so long as I don't make the image bigger than what will fit on the mat.)



I've got the size set at 5 inches so that is not too big to fit on the mat. All other cartridges work so I know there is a problem with this specific cart.
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