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patrick.a.harris1967a16e Offline
#1 Posted : Wednesday, February 06, 2013 12:17:41 PM(UTC)
patrick.a.harris1967a16e

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Hi there, Imagine my surprise when my wife presented me with a Cricut Imagine for my birthday. Imagine also the disappointment when I couldn't get I to cut anything. It loads the mat and the mat goes through but doesn't come back to cut. Then after it says cutting, it does nothing and the screen reverts to the project. HELP.

I don't have a cartridge as yet but I can't get it to cut any design from the basic menu
TammyPuckett Offline
#2 Posted : Wednesday, February 06, 2013 12:44:27 PM(UTC)
TammyPuckett

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If you are using the CCR, make sure you are using the latest version of the CCR. Also make sure that you have the latest firmware updates. One of the versions of the CCR had an issue with the Imagine taking the mat in & printing, but not cutting. If that doesn't solve your problem, call CS & they can help you with your issue.
tanja.rigby1df9ea17 Offline
#3 Posted : Wednesday, February 06, 2013 2:50:04 PM(UTC)
tanja.rigby1df9ea17

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Patrick,
If you are just setting up your Imagine you will want to make sure you have run an update thru the Cricut Sync first. You can find the Sync under support at Cricut.com If you need any additional help please give us a call at Customer Support
Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com


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