Originally Posted by: KimVicari 
I think you are making an unfairly broad characterization about users of said software. I for one never even saw images on the interenet, let alone partook of this behavior, so apparently this was going on before I even got a Cricut or knew of the other software. I'm sure these actions of which you speak were committed by a small handful of users, so it's not a very just statement to make, implicating all users. Just sayin'.
ETA: I totally agree that those who were copying and illegally distributing the images were wrong in their actions!! I in no way condone copyright violations.
I agree - I think the number of people who are copying and illegally distributing are a VERY small portion of the total users of the "other" software. I have both programs and don't do that.
AND TO PC.......
If you would have taken care of all your customers and given them what they asked for in the first place this wouldn't be an issue.
Your DS software was a good thought, but you never did anything with it to improve it so people had to go elsewhere to increase their creative abilities.
The new Craftroom, IMO, so far, is a joke. So full of bugs, and still would have a long way to go in being able to do the things the "other" software s do. I also am not tied to the web all the time so, for me, it's fairly useless.
People are asking all the time for more "grown up" cartridges and yet you continue to put out mostly the "whimsical" crap that is mostly suited for kid stuff. Enough already....not all of us paper crafters have young kids.
You know, with the proper software you could have had the best of both worlds.... still sold bazillions of cartridges to customers who want to be cartridge based only and/or like the ease of cartridges, and sold great numbers of a great software like the "others" to those of us who "need/want a little more". I have been using the "other" software for a few years now, but I still have purchased over 100 cartridges and know many others who have too. I think you probably have lost very little business do to the "other" software. More than likely, IF your business is truly suffering, it is probably due to your lack of customer support for the products you already have.
I am going to take a few days to consider my options, but I have a feeling I will be using my Expression machine and a cartridge along with one of the "other" software to decorate a jar to sit on my crafting table. That jar will be used to save money for a different brand of machine...not to put into the pockets of a company who wants to live in their own little world. Sorry PC, but I believe you have finally served up that straw that has broken this camels back.